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Information Technology Business Relationship Manager Susan Fredriksen recently received the Government Modernization Award. The award, presented by DataBank, honors a government employee who has made contributions to enhance the resident experience through government technology, promoting best practices and the adoption of new solutions.
Frederiksen used existing application functionality to create new online forms for residents to request Municipal Court information. The new online forms work seamlessly with the Court’s existing workflows and will streamline several Court processes.
In addition to the Court’s new online forms, a new portal is planned so that residents can look up citation information and fee/fine amounts before proceeding to the Court’s online payment portal. This portal will assist the Court in clearing outstanding tickets and provide a convenient way for residents to clear outstanding tickets without intervention of Court staff.